Elevate your
beauty experience.

Information we collect

We may receive personal information you voluntarily provide when you call, email, request or confirm an appointment, purchase a service, submit feedback, or otherwise contact Shiloh Tranquility. This may include your name, email address, telephone number, appointment details, service preferences, feedback, and communications with us.

Our website host may automatically process limited technical information, such as IP address, browser type, device information, and security or access logs, to deliver and protect the website.

How we use and share information

We use information to respond to inquiries, schedule and provide services, process transactions through approved providers, maintain records, protect our business, and improve the client experience. Feedback is kept private unless you choose an option permitting anonymous or first-name sharing. We do not sell personal information. We may share information with service providers only as reasonably necessary to operate our business or when required by law.

Third-party services and your choices

This site includes a privacy-enhanced YouTube video and links to IFundWomen, Facebook, and Instagram. Those services have their own privacy practices and may receive information when you visit or interact with them. Where applicable, you may ask to access, correct, or delete personal information we maintain by contacting us. We retain information only as long as reasonably needed for the purposes described or as required by law.

Children and updates

This website is not directed to children under 13, and we do not knowingly collect their personal information through the site. We may update this policy as our services or legal obligations change.

By using this website, you agree to use it lawfully and not interfere with its operation. Website content is provided for general information and may be updated without notice. Service descriptions, availability, estimated times, and prices are subject to consultation and may change based on hair length, density, product needs, or service complexity.

Results vary by client, hair history, home care, and other individual factors. Nothing on this site replaces personalized professional advice. Appointments are subject to availability, the booking, deposit, cancellation, and refund policies shown on this site, and any service-specific terms communicated before your appointment.

Shiloh Tranquility owns or is authorized to use the site's branding, copy, design, and images. They may not be copied or used commercially without written permission. Third-party links are provided for convenience; Shiloh Tranquility does not control their content, availability, privacy practices, or terms.

To the fullest extent permitted by law, Shiloh Tranquility is not responsible for indirect or consequential losses arising from use of this informational website. These terms are governed by Maryland law. Contact us with questions before using the site or booking a service.

Because beauty services are personalized and time has been reserved specifically for each client, completed services are generally nonrefundable. If you have a concern, please call within 72 hours of your appointment. We will review the concern and, when appropriate, may offer a reasonable service adjustment to be completed within seven days, subject to availability.

Booking deposits are applied to the final service balance. With at least 24 hours' notice by phone, a deposit may be transferred one time to a rescheduled appointment. Cancellations made with less than 24 hours' notice are reviewed case by case. Missed appointments without notice may result in forfeiture of the deposit and a new deposit being required to rebook.

If retail products are offered, unopened and unused products may be eligible for exchange within seven days with proof of purchase. Opened personal-care products cannot be returned for hygiene and safety reasons. Campaign contributions or transactions made through IFundWomen, Honeycomb Credit, or another third-party platform are governed by that platform's policies.

Shiloh Tranquility does not currently use advertising cookies or first-party analytics on this website. Our hosting provider may use essential technologies needed to deliver, secure, and maintain the site.

The embedded campaign video uses YouTube's privacy-enhanced domain. Google or YouTube may receive technical information and may use cookies or similar technologies when you interact with the video. Visiting linked services such as Facebook, Instagram, or IFundWomen is also subject to their own cookie and privacy practices.

You can control or delete cookies through your browser settings. If we later add analytics, online booking, advertising, or other tools that use nonessential cookies, we will update this policy and add consent choices where required.

Shiloh Tranquility is committed to providing a welcoming digital experience for people of all abilities. We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and continue improving the usability and accessibility of this website.

Our efforts include clear heading structure, meaningful link text, image descriptions, keyboard-accessible controls, readable contrast, responsive layouts, and reduced-motion support. Accessibility is an ongoing effort, and some third-party content—such as the embedded campaign video or linked platforms—may be outside our direct control.

If you experience an accessibility barrier, need information in another format, or need assistance scheduling a service, please email Hello@shilohtranquility.com or call (443) 683-4160. We will make reasonable efforts to provide an accessible alternative and respond within five business days.